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Agentforce Service / Salesforce Service Cloud -QA

      


SRIK is hiring || Agentforce Service / Salesforce Service Cloud -QA || Remote-- INDIA

Agentforce Service (Service Cloud) – QA

Role: Agentforce Service / Salesforce Service Cloud 
Experience: 5+ Years
Location: Remote / Hybrid
Employment: Contract / Full-Time

Job Description

We are looking for an experienced Salesforce Agentforce Service / Service Cloud professional to design, develop, configure, and implement intelligent customer service solutions using Salesforce Service Cloud and Agentforce.

Key Responsibilities

  • Design and implement Agentforce Service solutions for customer service and support operations.
  • Configure and customize Salesforce Service Cloud including Cases, Accounts, Contacts, Knowledge, Omni-Channel, and Service Console.
  • Build and configure Agentforce AI agents to automate customer service interactions and support workflows.
  • Configure Agentforce topics, actions, instructions, and grounding based on business requirements.
  • Integrate Agentforce with Salesforce data, Knowledge, Flow, Apex, APIs, and external systems.
  • Develop Salesforce Flows, Apex, Lightning Web Components (LWC), and other platform customizations as required.
  • Implement case management, routing, escalation, entitlement, SLA, and service automation processes.
  • Configure Knowledge and data grounding to provide accurate and context-aware AI responses.
  • Integrate Service Cloud with REST/SOAP APIs and third-party applications.
  • Perform unit testing, integration testing, UAT support, deployment, and production troubleshooting.
  • Monitor AI-agent performance and continuously improve customer service automation.
  • Collaborate with architects, business analysts, product owners, and Salesforce administrators.

Required Skills

  • Strong hands-on experience with Salesforce Service Cloud.
  • Experience with Salesforce Agentforce / Agentforce Service.
  • Good understanding of AI-powered customer service and conversational AI.
  • Experience configuring Agentforce topics, actions, prompts/instructions, and grounding.
  • Strong knowledge of Salesforce Case Management, Omni-Channel, Knowledge, Service Console, and Digital Engagement.
  • Experience with Salesforce Flow, Apex, LWC, SOQL, and SOSL.
  • Strong understanding of Salesforce security, profiles, permission sets, sharing, and data access.
  • Experience with REST/SOAP APIs and Salesforce integrations.
  • Knowledge of Data Cloud / Salesforce Data Cloud is a plus.
  • Experience working in Agile/Scrum environments.

Good to Have

  • Salesforce Agentforce certification or relevant Salesforce certifications.
  • Experience with Einstein AI / Salesforce AI capabilities.
  • Knowledge of Prompt Builder and Salesforce AI capabilities.
  • Experience with Data Cloud grounding and unified customer data.
  • Experience implementing enterprise-scale Service Cloud solutions.
  • CI/CD experience with Git, Salesforce DX, and DevOps tools.

How to Apply ::


Please share your updated resume in word format to srikconsulting08@gmail.com or call us on +91 81795 52716 along with the following details:

 

 Total Experience (T. Exp)

 Relevant Experience  (R. Exp)

 Current CTC (C. CTC)

 Expected CTC (E. CTC)

 Notice Period

 Current Location (C. Location)

 Preferred Work Location

 Email

 Mobile Number

 

 

References:

 

We highly appreciate any references you can provide.

 

Thank you for your interest in SRIK Consulting!

 

For More Career opportunities follow on https://srikconsulting08.blogspot.com

 

 

 

 

About company

 

 

About SRIK Consulting :

 

Overview

 

SRIK was founded in 2015 with a mission to succeed by helping our clients succeed. SRIK mission is to create effective and cutting-edge solutions, helping clients maximize their reach online and off line. SRIK believes in staying relevant by continuously evolve itself to reach the highest level of excellence. We have expertise in providing all kinds of Consultancy, Technology & Outsourcing Services with a proven track record. We have more than 75+ satisfied clients worldwide who are using our services and have upgraded their business effectively and efficiently with us. We also provide customized tailored solutions catering to specific requirements and client needs as well.




Website

 

http://www.srikconsulting.com

 




Industry

 

Information Technology & Services




Company size

 

50+ employees




Headquarters

 

Hyderabad, INDIA




Type

Privately Held




Founded

2015

 

Locations

London, Dubai, Cape Town, Pune

 

Specialties

 

Enterprise Applications, SAP, Oracle, Microsoft, SalesForce, OpenText, Digital Transformation, Mobility, IoT, Cloud Strategy, AWS, Google, Azure, Advanced Analytics, Business Intelligence, Big Data, Alternate Delivery Model, Quality Engineering, Managed Services, Blockchain, Artificial intelligence, Augmented reality, Virtual Reality, RPA, ServiceNow, Salesforce, Mulesoft,TIBCO,Workato and Dell Boomi

 

Company Info

 

Address:  SRIK CONSULTING SERVICES PRIVATE LIMITED is D.NO.2-108/3/125, MARUTHI NAGAR, BODUPPAL UPPAL, K.V.RANSA REDDY , KRISHNA TEMPLE , HYDERABAD, Telangana, India - 500092.

 


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