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ServiceNow CSM Developer (with QA Expertise)

 

Greetings from SRIK Consulting Services Pvt Ltd !

 

We have an immediate opportunity on ServiceNow CSM Developer (with QA Expertise)for Pan India location in India

 


Job Title: ServiceNow CSM Developer (with QA Expertise)

Location:Remote(India)

Experience: 5–8 years 


Shift : EST Time shift 



About the Role:


We are seeking a highly skilled ServiceNow CSM Developer with strong QA experience to join our team on a contract basis. The ideal candidate will have hands-on expertise in implementing and customizing ServiceNow Customer Service Management (CSM) modules, along with solid experience in quality assurance and testing processes.



Key Responsibilities


Design, develop, and implement solutions on the ServiceNow CSM platform.

Configure, customize, and enhance ServiceNow applications to meet business needs.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Perform QA activities including test planning, test case development, regression testing, and defect management.

Conduct unit testing, integration testing, and user acceptance testing (UAT) support.

Ensure best practices, coding standards, and performance optimization across ServiceNow solutions.

Troubleshoot issues, provide root cause analysis, and support ongoing enhancements.

Create technical documentation, release notes, and test scripts.


Required Skills & Experience


5+ years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM).

Proven experience in ServiceNow development (JavaScript, Glide APIs, workflows, integrations).

Strong background in QA/testing methodologies within ServiceNow projects.

Hands-on experience with automated testing tools for ServiceNow (e.g., ATF).

Experience in REST/SOAP integrations and third-party tool integrations.

Solid understanding of ITSM/CSM processes and best practices.

Excellent problem-solving, analytical, and communication skills.


Nice-to-Have Skills


ServiceNow certifications (CSA, CIS–CSM, CAD, or similar).

Familiarity with Agile/Scrum methodologies.

Exposure to other ServiceNow modules (ITSM, ITOM, etc.).


Application Instructions:

 

Please share your updated resume in word format srikconsulting08@gmail.com or call us on +91 81795 52716 along with the following details:

 

                         

 Total Experience (T. Exp)

 Relevant Experience in Servicenow CSM (R. Exp)

 Current CTC (C. CTC)

 Expected CTC (E. CTC)

 Notice Period:

 Current Location (C. Location)

 Preferred Work Location

 Email

 Mobile Number

 

 

References:

 

We highly appreciate any references you can provide.

 

Thank you for your interest in SRIK Consulting!

 

For More Career opportunities follow on https://srikconsulting08.blogspot.com

 


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