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Microsoft Dynamics 365 Customer Service

 


Greetings from SRIK Consulting Services Pvt Ltd !

 

We have an immediate opportunity for Microsoft Dynamics 365 Customer Service professionals to join our team at remote location.

 

Job Title: Microsoft Dynamics 365 Customer Service 

Experience: 5+ years

Employment Type: Full-Time

Location : Remote, INDIA

 

Please find the details below:

 

Microsoft Dynamics 365 Customer Service profiles with 4 to 5 years of techno-functional experience.

 

Below is the project overview for your reference:

 

Project Overview: To implement Microsoft Dynamics 365 Customer Service to enhance the customer support experience, streamline case management, and leverage AI capabilities for improved efficiency. The project will be delivered in three distinct phases.

 

Scope of Work:

 

Phase 1: Foundational Setup & Knowledge Migration Portal Provisioning: Provision and configure the standard Dynamics 365 Customer Service self-service portal framework. Knowledge Base Migration: Extract knowledge base articles from the existing platform, cleanse where necessary, import into Dynamics 365 Customer Service, and assign appropriate categorisation within the new structure.

 

Case Submission Form: Configure and deploy a web form within the self-service portal to enable customers to submit new service cases/tickets directly into Dynamics 365.

 

Phase 2: Enhanced Self-Service & User Access Copilot Chatbot Implementation: Configure and deploy a Microsoft Copilot Studio chatbot, integrated with the Dynamics 365 knowledge base, to provide automated responses to common customer queries via the self-service portal.

 

Role-Based Access Control: Define and configure security roles and permissions for authenticated (logged-in) and unauthenticated (guest) portal users.

 

Case Tracking Functionality: Enable authenticated users to view the status and history of their submitted cases via the self-service portal.

 

Phase 3: AI-Driven Resolution & Reporting AI Agent Configuration: Implement and configure AI capabilities (e.g., leveraging Copilot for Service or native AI features) to analyse, suggest resolutions for, and potentially automatically resolve, a defined subset of incoming customer service cases across supported channels.

 

Dashboard & Reporting Development: Design, configure, and deploy dashboards and reports within Dynamics 365 Customer Service (potentially leveraging Power BI) to visualise key metrics, including (but not limited to): case volume by channel/category, resolution rates, first-contact resolution, and AI resolution success rates.

 

Please prioritize candidates who have relevant experience with portal configuration, knowledge base management, Copilot chatbot integration, AI automation, and reporting using Power BI.

 

Application Instructions:

Please share your updated resume in word format to srikcareers@gmail.com  or call us on +91 7396682593 along with the following details:

 

 Total Experience (T. Exp)

 Relevant Experience in Microsoft Dynamics 365 Customer Service :

 Current CTC (C. CTC)

 Expected CTC (E. CTC)

 Notice Period

 Current Location (C. Location)

 Preferred Work Location

 Email

 Mobile Number

 

References:

 

We highly appreciate any references you can provide.

Thank you for your interest in SRIK Consulting!

 

For More Career opportunities follow WhatsApp  : https://wa.me/+917396682593  

 

 

Company INFO : https://srikconsulting.com/index.php

 

About US:

 

Website : www.srikconsulting.com

Industry : Information Technology & Services Company

Headquarters : Hyderabad, INDIA

Other Office Locations : Dubai,London, UK & CapeTown,SouthAfrica

Type : Privately Held

Founded : 30 October 2015

ISO 9001:2015 Certified Company

 

For more Careers : https://srikconsulting08.blogspot.com

 

 

Comments

  1. Taneka GreyMay 2, 2025 at 3:53 AM

    Microsoft Dynamics 365 Customer Service offers powerful solutions for support teams, much like the yolov8 architecture diagram optimizes AI models for better efficiency. Both systems are designed to enhance performance and streamline processes.

    ReplyDelete

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