Salesforce Business Analyst.

 Position: Salesforce Business Analyst. 

Location: Hyderabad/Chennai. 

Job Type: Full time with SRIK

Mandatory skills:  

• Salesforce Business Analyst experience: 4+ years. 

• The Business Analyst will be working, implementing, and managing their Salesforce CRM entity. 

• The ideal candidate will be able to practice and clearly explain the position requirements to team and clients, while also answering all related questions.  

• The Business Analyst should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated. 

Responsibilities: 

• Execute AMS and CRM implementations, including but not limited to: 

• Gathering requirements 

• Defining scope 

• Conducting gap analysis 

• Design data and system architecture 

• Configure modules 

• Develop solution documents for client review and approval. 

• Develop requirements for integrations. 

• Support QA testing efforts. 

• Participate in continuous improvement of business processes. 

• Perform administrative functions in Salesforce such as custom object creation, workflows, data migration tools, SOQL queries, reports, dashboards, and platform maintenance. 

• Install the third-party managed packages and troubleshoot any issues. 

• Execute all project work in an agile manner. 

• Manage Jira tickets, including description and acceptance criteria. 

• Collaborate with client SMEs to develop requirements and conduct requirement reviews. 

• Coordinate with client and Data Analyst to ensure proper transformation and upload of data from legacy CRM into the Salesforce platform. 

• Provide training and support for new system features for end-users and power users. 

• Communicate with cross-functional teams and coordinate with teams located in various time zones. 

• Attend daily stand-ups for business analysts and other agile ceremonies as needed. 

• Attend integration meetings with third-party systems as needed for more complex solutions. 

 Required Qualifications: 

• The candidate should have at least 8 years of relevant Salesforce experience. 

• Experience working with multiple clients simultaneously in a consulting capacity. 

• Experience with Agile Processes. 

• Experience in implementing Salesforce programs. 

• Strong written and interpersonal skills. 

• Properly prioritize simultaneously occurring tasks. 

• Ability to adapt to a changing environment. 

 Preferred Qualifications: 

• Salesforce Certification 

• Association Experience 

• Experience working in Entrepreneurial and start-up environments.