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Salesforce Business Analyst.

 Position: Salesforce Business Analyst. 

Location: Hyderabad/Chennai. 

Job Type: Full time with SRIK

Mandatory skills:  

  • Salesforce Business Analyst experience: 4+ years. 

  • The Business Analyst will be working, implementing, and managing their Salesforce CRM entity. 

  • The ideal candidate will be able to practice and clearly explain the position requirements to team and clients, while also answering all related questions.  

  • The Business Analyst should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated. 

Responsibilities: 

  • Execute AMS and CRM implementations, including but not limited to: 

  • Gathering requirements 

  • Defining scope 

  • Conducting gap analysis 

  • Design data and system architecture 

  • Configure modules 

  • Develop solution documents for client review and approval. 

  • Develop requirements for integrations. 

  • Support QA testing efforts. 

  • Participate in continuous improvement of business processes. 

  • Perform administrative functions in Salesforce such as custom object creation, workflows, data migration tools, SOQL queries, reports, dashboards, and platform maintenance. 

  • Install the third-party managed packages and troubleshoot any issues. 

  • Execute all project work in an agile manner. 

  • Manage Jira tickets, including description and acceptance criteria. 

  • Collaborate with client SMEs to develop requirements and conduct requirement reviews. 

  • Coordinate with client and Data Analyst to ensure proper transformation and upload of data from legacy CRM into the Salesforce platform. 

  • Provide training and support for new system features for end-users and power users. 

  • Communicate with cross-functional teams and coordinate with teams located in various time zones. 

  • Attend daily stand-ups for business analysts and other agile ceremonies as needed. 

  • Attend integration meetings with third-party systems as needed for more complex solutions. 

 Required Qualifications: 

  • The candidate should have at least 8 years of relevant Salesforce experience. 

  • Experience working with multiple clients simultaneously in a consulting capacity. 

  • Experience with Agile Processes. 

  • Experience in implementing Salesforce programs. 

  • Strong written and interpersonal skills. 

  • Properly prioritize simultaneously occurring tasks. 

  • Ability to adapt to a changing environment. 

 Preferred Qualifications: 

  • Salesforce Certification 

  • Association Experience 

  • Experience working in Entrepreneurial and start-up environments. 

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