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ServiceDesk Plus

 

Responsibilities 

 

  • Work within a team as a product specialist 
  • Detailed knowledge of the configuration of interlinked systems, implementation of technical changes, and building software regimes 
  • Act as a point of escalation for agents to resolve services delivery issues 
  • Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems 
  • Defines service channels, service levels, standards, and the monitoring process for customer service or service desk staff. 
  • Provides leadership to deliver the service culture required to deliver required organizational outcomes. 
  • Provide resolutions within agreed time limits (Defined SLAs). 
  • Follow SOPs and prepare new SOPs on a need basis 

Kindly Note : This position will be permanent with SRIK Consulting Services Pvt Ltd and the candidate will be deployed our internal & external Projects & Client engagements.


Joining Time : 0 to 5 Days


 

LinkedIn profile is a must, please do not share any resumes without LinkedIn

 

If interested, kindly share your updated profile in word format with the following details to srikconsulting@yahoo.com

 

Total Experience :

Relevant Experience :

Current Salary :

Expected Salary :

Current Company :

Notice Period :

Current Location :

Mobile Number :

Email ID : 

LinkedIn Profile :

 

Position : Permanent with SRIK ( We are in to IT Consulting/Services based company in INDIA (Hyderabad,Pune) & UK (London ) and South Africa(Cape Town)

 

You need to submit 3 months’ pay slips and bank statement  & form 16 as well to release offer letter if selected.

 

We will do Background Verification as well. 

 

If you are fine let me know, then we can schedule your interview.

 

We are updating our website, so here is the temp link about company info.

 

Company INFO : https://srikconsulting.com/index.php

 

About US:

Website : www.srikconsulting.com ( We are updating our website )

Industry : Information Technology & Services Company

Headquarters : Hyderabad, INDIA

Other Office Locations : London, UK & CapeTown,SouthAfrica

Type : Privately Held

Founded : 30 October 2015

ISO 9001:2015 Certified Company

 

For more careers opportunities do follow on linked IN #srikconsulting

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